Terms of Service
For your protection and ours, you acknowledge acceptance of these terms whenever you purchase or use any services provided by Inoa Technologies’ Services
We reserve the right to modify, amend or restate the Terms of Service from time to time with or without prior notice. If these Terms are materially modified, the changes will be posted here and the "Effective date" at the top of the page will be updated. Your continued use of the Site following any changes to these Terms will be deemed to constitute your acceptance of such changes. Please check this page regularly for any changes.
Money Back Guarantee
We offer a thirty-day money back guarantee for most services (including all hosting plans, but excluding domain name registration and dedicated IP addresses) based on “good faith.” That just means that we have the right to refuse in cases of abuse. Refunds will be given in the form that the payment was received.
Terms of Service
Inoa Technologies reserves the right to refuse services to anyone at our sole discretion.
For hosting services, full backups are made every night, but these will be used for server restoration purposes only. You are encouraged to backup your website. You may do this through the cPanel interface. We will not be held liable for any data loss.
We make no guarantee with regard to the continuous availability of our services or any specific feature of our services. Although Inoa Technologies reserves the right to terminate our services at any time, with or without notification, every effort will be made to insure a fair compensation (i.e. hosting plans would be prorated and due notice would be given).
Your may close your account at any time by sending us an email. We may require verification before proceeding. Accounts closed before the full period paid for has expired will not normally be prorated. If you do not give notice at least one week before the next billing cycle, you may be billed again, and this money will not be refunded should you wish to cancel.
You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify Inoa Technologies immediately of any unauthorized use of your account or any other breach of security. Inoa Technologies will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Inoa Technologies or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder.
Domain Name Services
Domain name registration is non-refundable. However, you own your domain name and are free to transfer it elsewhere at any time.
While every effort will be made to fulfill the services offered, in rare cases we may not be able to fulfill everything that was promised (for example, if unusual difficulties are encountered during a site transfer.) If this should happen, the full amount of your purchase will refunded. We will not be held liable for any shortcomings, including loss of information or time.
With regard to our hosting plans, we do not offer support for web design, ftp, or any of the scripts available for automatic installation through cPanel or Fantastico. Some support is available through our Managed Hosting plan, but we are are not responsible to teach you how to use the tools at your disposal.
Full payment is required before any services are rendered. This includes domain renewals. Your account may be suspended or terminated if payment is not received prior to the renewal period.
You are responsible to provide us with accurate, complete, and up-to-date billing information, including your legal name, email address, home address, and telephone number. All changes to this information must be reported within 30 days of the change. If this condition is not met your account may be suspended or terminated, and no refund will be given.
Acceptable Use (What is Not Allowed)
You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under U.S. or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties. If your account is involved in any of these things, it will be terminated immediately and no refund will be given. In such cases, the 30-day money back guarantee does not apply.
You agree not to maliciously or intentionally interfere with the proper operation of the system, including but not limited to defeating identification procedures, obtaining access beyond that which you are authorized for, and impairing the availability, reliability, or quality of service for other customers. You further agree not to interfere with the proper operation of other systems reachable through the Internet, including any attempt at unauthorized access. You agree to follow the Acceptable Use Policy of any network or service you connect to.
We do not allow programs that consume an excessive amount of CPU run time or Random Access Memory (RAM) on the server. These may include, but are not limited to chat rooms programs, bulletin board programs such as Ultimate Bulletin Board® and Yet Another Bulletin Board®, and “background daemons” (including, but not limited to, IRC bots; eggdrop; BitchX(IRC Client); XiRCON; ShoutCast Plus IceCast; and any other program that interferes with normal server operation).
Although we do not normally limit bandwidth, we reserve the right to set a limit at any time, and to disable any scripts that affect server performance.
You are responsible for the security of your account, and are responsible for everything on your site. We are not responsible for the content of your website.
Inoa Technologies does not and will never sell or give away any of your personal information, including your address, phone number, credit card, and any passwords on your account. We value your trust, and respect your privacy.
You agree to use all of Inoa Technologies’ services at your own risk. We specifically disclaim all warranties of merchantability and fitness for a particular purpose. In no event shall Inoa Technologies be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. You agree to defend, indemnify, save and hold Inoa Technologies and its operator(s) harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Inoa Technologies, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it’s agents, employees or assigns.
You agree to defend, indemnify and hold harmless Inoa Technologies against liabilities arising out of any injury to person or property caused by any products sold or otherwise distributed in connection with Inoa Technologies’ services; any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; or copyright infringement.
By accepting this agreement, you represent that you are at least 18 years of age. If you are a minor, we need approval from a parent or legal guardian. We reserve the right to modify these Terms of Service at any time.
If you have questions or suggestions please contact us or write to Inoa Technologies, PO Box 1621, Kailua-Kona, HI 96745.